Episode 250

full
Published on:

30th Jun 2025

This Week: Elevating Customer Service, Rewards, and Loyalty with Verizon Consumer Group CEO, Sowmyanarayan Sampath

Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the company’s cutting-edge customer service strategies and forward-looking vision.

00:24 Enhancing customer service through technology

02:58 Proactive problem solving with AI

05:10 My Verizon app features and impact

08:31 Verizon's My Access rewards focus

09:55 Verizon's multi-tiered loyalty strategy

10:29 Long-term customer service goals

11:27 Episode wrap-up


Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Sampath, Verizon, customer service, AI, case management, apps, Google, rewards, loyalty, vision

Listen for free

Show artwork for The Week with Roger

About the Podcast

The Week with Roger
An Analysts Perspective on Telecom
Each week, join Roger Entner and the Recon Analytics team for an analysts perspective on the world of telecom.