Analysts Don Kellogg and Roger Entner discuss the latest news in telecom, media, and technology.
0:27: Roger and Don share about the Mobile Intender Survey research they are doing and some of the results.
2:15: What was driving customer happiness in October? What then happened in November?
4:29: How did Black Friday affect the net promoter scores?
5:10: What this could mean for the 4th Quarter across the industry.
6:21: Is there a window of opportunity for one of the carriers to jump through to offer deals and bump their net promoter scores?
7:02: T-Mobile has turned on their mid-band spectrum - how this affects customer perception and each of the carriers.
9:40: How the carriers are using advertising and how that’s showing up in the surveys.
Tags: telecom, telecommunications, business, wireless, cellular phone, cellular service, Don Kellogg, Roger Entner, media, Recon Analytics, Mobile Intender Survey, survey, net promoter, net promoter score, handset promotions, AT&T, 4th Quarter, T-Mobile,