Episode 64

Published on:

6th Dec 2021

This Week: A Peek Inside the Recon Analytics Mobile Intender Survey

Analysts Don Kellogg and Roger Entner discuss the latest news in telecom, media, and technology.

0:27: Roger and Don share about the Mobile Intender Survey research they are doing and some of the results.

2:15: What was driving customer happiness in October? What then happened in November?

4:29: How did Black Friday affect the net promoter scores?

5:10: What this could mean for the 4th Quarter across the industry.

6:21: Is there a window of opportunity for one of the carriers to jump through to offer deals and bump their net promoter scores?

7:02: T-Mobile has turned on their mid-band spectrum - how this affects customer perception and each of the carriers.

9:40: How the carriers are using advertising and how that’s showing up in the surveys.

Tags: telecom, telecommunications, business, wireless, cellular phone, cellular service, Don Kellogg, Roger Entner, media, Recon Analytics, Mobile Intender Survey, survey, net promoter, net promoter score, handset promotions, AT&T, 4th Quarter, T-Mobile,

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About the Podcast

The Week with Roger
An Analysts Perspective on Telecom
Each week, join Roger Entner and the Recon Analytics team for an analysts perspective on the world of telecom.