This Week: The Anxiety Premium and the US Device Insurance Market

Analysts Don Kellogg and Roger Entner are joined by Recon's XJ Wang to share insights from the new report on device insurance and discuss the changes carriers must make to retain their customer base.

00:00 Episode intro

00:26 Device insurance market overview

02:32 The “Income Paradox” and market disruptors

06:05 Innovative strategies in the space

07:58 Carriers should seize opportunities

11:15 Changes are key to customer retention

12:35 Report overview and episode wrap-up

The Anxiety Premium: Structural Disruption and Behavioral Economics in the U.S. Device Insurance Market: https://www.reconanalytics.com/products/the-anxiety-premium-structural-disruption-and-behavioral-economics-in-the-us-device-insurance-market/

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, XJ Wang, devices, insurance, switching, Spectrum, AKKO, T-Mobile, AT&T, Verizon, ARPU, Charter, MVNO, churn, retention