Episode 216

full
Published on:

4th Nov 2024

This Week: AI's Impact on Telecom Customer Service wth Anthony Goonetilleke of Amdocs

Analysts Brett Clark, Mitch Klaassen, and Roger Entner are joined by Amdocs Group President, Technology & Head of Strategy Anthony Goonetilleke to discuss AI's massive impact on customer service in the telecom industry.

00:42 Businesses are ready for AI results

03:15 Amdocs' Gen AI applications

05:32 Are customers satisfied with AI service?

09:48 AI cost savings as a game changer

12:29 Telecom deserves more credit

13:15 Applications across industries

14:15 AI accuracy is improving rapidly

15:20 Episode wrap-up


Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Brett Clark, Mitch Klaassen, Roger Entner, Anthony Goonetilleke, Amdocs, AI, KPIs, Gen AI, Agentic AI, customer service, LLM, net promoter scores, Nvidia, FWA, accuracy

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About the Podcast

The Week with Roger
An Analysts Perspective on Telecom
Each week, join Roger Entner and the Recon Analytics team for an analysts perspective on the world of telecom.